; CAREERS - Hawaii Central Federal Credit Union

NOTICE: Our offices will be closing at 12PM on Friday March 29, 2024 for Staff Training.

 

Careers

At Hawaii Central Federal Credit Union, we are always looking for enthusiastic and motivated individuals to join our team. A great opportunity for that right person!

Complete the online form or you may also complete the application and mail or drop it off at the main branch:

Hawaii Central Federal Credit Union, Attn: Human Resources
681 South King Street, Honolulu, Hawaii 96813.

Open Positions

 

Electronic Services Specialist

Primary Responsibilities:
Assist members with the use of credit union digital products and services. This includes receiving, prioritizing, documenting and actively resolving member help requests. Responsible for keeping all departments updated with latest products, service improvements, and current promotions to insure alignment and achievement of Hawaii Central’s strategic plans, initiatives and goals.

Essential Duties:
Assists in performing the daily functions of the compliance area. Monitor to ensure that policies and procedures and related forms meet regulatory requirements and timeframes as required by the respective regulatory agency. Ensures that written compliance-related policies and procedures are updated on a timely basis and that all impacted staff is trained on updates to policies and procedures.

1) Assist members with enrolling and using credit union digital products and services such as, but not limited to; home banking, online bill pay, mobile banking, video banking and etc.
2) Field and resolve help requests from members via online, telephone, video or walk-ins, in a courteous manner.
3) Track and evaluate usage of services and resolutions by reviewing various reports, and analyze trends.
4) Identify and learn appropriate software and hardware (including updates) needed to support members.
5) Develop troubleshooting documentation for staff as well as members.
6) Educate members and staff of digital products and services.
7) Review audit reports to monitor for possible internal or external security concerns.
8) Assist with outgoing and tracking of ongoing member communications, including but not limited to quarterly newsletters, e-mail blasts, Annual Reports, Member Surveys, corporate updates, etc.
9) Provide positive member experiences at every touch point (multiple delivery channels). Provide members with information concerning the credit union, its products, services and policies.
10) Assist with implementation and reports tracking the credit union’s promotional campaigns, events, products and services.
11) Setup and maintenance of A2A/P2P member payments
12) ACH Processing

Other Duties:
1) Represent HCFCU in community events, as appropriate.
2) Actively participate in credit union functions.
3) Other duties as assigned.

Minimum Qualification Requirements:
1) High School Diploma or equivalent and/or 1 year work experience in related field.
2) Must be a self-starter and organized to meet deadlines with the ability to simultaneously manage multiple projects.
3) Proven analytical and problem-solving skills.
4) Excellent written and oral communication skills.
5) Must be proficient in the following: Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
6) AAP Certified (or willing to be certified)

 


 

Compliance Clerk II

Primary Responsibilities:
Assists the Credit Union’s Compliance/BSA department with the monitoring, coordination, and completion of all regulatory documents for compliance with all federal and state regulations relating to the credit union. Stays abreast of current regulatory and legislative trends and issues impacting the credit union.

Essential Duties:
Assists in performing the daily functions of the compliance area. Monitor to ensure that policies and procedures and related forms meet regulatory requirements and timeframes as required by the respective regulatory agency. Ensures that written compliance-related policies and procedures are updated on a timely basis and that all impacted staff is trained on updates to policies and procedures.

  1. Disseminates information, answers questions, and be the subject matter resource for the credit union on all compliance-related issues.
  2. Assists in developing and implementing compliance training programs.
  3. Assist in performing the daily functions of the BSA area. Monitor accounts and transactions to ensure that policies and procedures and related forms meet regulatory requirements and timeframes as required by the respective regulatory agency.
  4. Perform other risk related duties as assigned including assist with developing and maintaining procedures related to BSA/AML/OFAC compliance.

Minimum Qualification Requirements:

  1. College degree or equivalent experience.
  2. Five years’ experience in credit union or other financial institution, preferably in Operations, Compliance, or related areas.
  3. Knowledge of credit union regulations.
  4. Must be organized, analytical with an attention to detail and able to meet deadlines with the ability to simultaneously manage multiple projects/tasks.
  5. Must have strong PC skills, including Word.
  6. Must be able to communicate (both in oral and written form) effectively and professionally to internal and external customers.

 


 

Teller II

Primary Responsibilities:
The Teller II is responsible to accurately process member’s transactions while providing the member with a positive, memorable experience. The Teller II position is also responsible to open new accounts and effectively profile new and existing members and make appropriate suggestions for products and services (both loans and deposits) to help them meet/exceed their financial objectives.

Essential Duties:
1. Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.) Ensure that new and existing members are provided information concerning the Credit Union, its products, services and policies. Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives. Able to also actively engage members while opening new accounts and adding additional services to their relationship with the Credit Union.
2. Maintains a clear understanding of applicable regulations and disclosures, and the Credit Union’s policies and procedures. Responsible to comply with these rules and regulations as it pertains to the handling of cash and negotiable items and the servicing of member’s accounts.
3. Processes all transactions in an accurate and efficient manner, keeping cash differences and non-policy losses at a minimum.
4. Address member’s questions/concerns, including any required research. Provide members with effective solutions and alternatives in a timely manner, or, as applicable, refer them to the proper person for specific information and assistance.
5. Builds, retains and acquires member relationships to achieve sales and service goals for the branch. Participates in cross training opportunities to gain additional knowledge. Actively participates in all branch/Credit Union sales promotions and campaigns, including but not limited to outbound member calls and referrals.

Minimum Qualification Requirements:
1. One year cash handling & customer service experience preferred.
2. Must be able to effectively and professionally communicate to both internal customers and external members.
3. Must have a basic PC knowledge.
4. New Accounts experience preferred.

 

 

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