Updated April 6, 2020 Hawaii Central's statement on COVID-19. View Statement

Notice to Our Members

April 6, 2020

Harkness Branch Limited Hours

Beginning April 6, 2020 the Queen’s Hospital Harkness Branch will be open with limited hours from 10:00am – 2:00pm, with the exception of April 10, which will be open 8:00am-12:00pm. Our pop-up branch at the Queen’s Medical Center-West Oahu is suspended until further notice and our Main Branch will remain open for business. 

March 16, 2020

COVID-19 Preparedness

The health and well-being of our employees and members are of our utmost concern. Like many others, we are closely monitoring the situation with COVID-19. Our management team is meeting on a regular basis to assess the situation as it develops so we may take appropriate action.

Our Main Branch and Queen’s Hospital Harkness Branch will remain open for business. At this time, we are suspending our pop-up branch at the Queen’s Medical Center-West Oahu branch until further notice.

We do ask that if you meet any of the following conditions in the past 14 days, that you refrain from visiting a branch.

  • Have a fever, cough and/or shortness of breath
  • Have an onset of flu-like symptoms
  • Been on a cruise ship
  • Traveled to a high-risk COVID-19 destination
  • Had contact with an individual who is COVID-19 positive

We are here to help

Our staff is available by phone to answer any account related questions you may have. We also have an online chat feature available through our website Monday-Friday from 2am-5pm HST and on Saturday from 2am-11am HST.

In addition, we have several options for you to access your account:

  • Online banking: View balances, transfer funds, view eStatements and pay bills and loans.
    Enroll Now
  • Mobile banking: All of the features of online banking but from your mobile device plus the ability to deposit checks. Download on App Store | Download on Google Play
  • ATM: Withdraw cash from thousands of ATMs nationwide via your Hawaii Central debit card.
    View ATM Locations
  • Night drop box: Deposit checks at our branch 24/7 via our secure night drop box.

We appreciate your patience and understanding as conditions may change without notice.

Please be safe and practice proper hygiene to best protect you and your ohana from contracting COVID-19. For more information on COVID-19, visit CDC.gov.

Drake Tanabe
President, Hawaii Central

March 3, 2020

To the Hawaii Central Federal Credit Union Ohana:

Your management team is closely monitoring developments with the coronavirus and the potential of it becoming a pandemic. We want to assure you that we are taking appropriate precautions to continue providing a safe working environment for our employees and service to our members.

While the risk of a pandemic is low in the US, we are planning for issues like the possibility of higher cash needs and identifying safeguards we can take now and at various stages if the risk increases. We want to remind our members that you have free access to our It’s Me 24/7 online banking, our It’s Me 24/7 mobile app, CU*Talk Phone System, First Hawaiian Bank and CO-OP ATMs, and the ability to use your Hawaii Central VISA Debit Card to get cash back from a merchant.

At this early time, we are placing particular attention on the prevention of illness in our facilities. For example, we are gently encouraging that our business partners meet with us by webinar or telephone instead of coming into our offices since many of them frequently travel around our country.

We also want to remind everyone how you can prepare now to help keep yourself, your family, and coworkers healthy. Everyone is in a better position to ward off illnesses if they are healthy.

We recommend that our members go to www.CDC.gov to learn more about prevention.

Drake Tanabe